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Genius Bar Reservation and Apple Support Options - Apple (CA)

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Genius Bar Reservation and Apple Support Options - Apple (CA) AppleStoreMaciPadiPhoneWatchVisionAirPodsTV & HomeEntertainmentAccessoriesSupport0+ Genius Bar

For any question,
a genius answer.

Make a Genius Bar reservation at your nearest Apple Store for in-person support, repairs with genuine Apple parts and more. It’s simple — exactly how support should be.

Get startedA few steps to prep.Know your sign-in.

You’ll need your Apple Account and password to make a reservation and get repairs at the Apple Store.

Verify my Apple AccountBring the essentials.

Pack your power cord and any other relevant accessories for your visit.

Update your device.

A software update can save you time troubleshooting in the store — and may resolve issues before your reservation.

Back up your data.

Some fixes require a factory reset, and backing up your data ensures that you can still access your information.

So many possibilities in store.Apple Trade InTrade In

Trade in your
current device.
Get credit toward
a new one.*

Learn moreToday at Apple

Join free sessions at
your Apple Store.

Learn about the latest features and how to go further with your Apple devices.

Sign upMore questions? More answers.Expand allDo I need to make a Genius Bar reservation?It’s recommended that you make a Genius Bar reservation ahead of time to ensure that a technician can troubleshoot your issue. You can also drop by your nearest Apple Store, and if a technician is available, they’ll be ready to help.

To get started with a reservation, find an Apple Store near you. You can also change or cancel your reservation if you’re running late or need to reschedule.

What’s the repair process? How much do repairs cost?Our Genius Bar technician will inspect your product in the store and run any diagnostic tests necessary to determine the issue at no charge. If repairs are needed, they’ll provide an estimated turnaround time and any associated costs based on the issue and your warranty status or AppleCare+ coverage.

Where can I find information about my repairs or AppleCare+ coverage?Sign in to Apple Support to get information about current or recent repairs and check AppleCare+ coverage for each device associated with your Apple Account.

What’s covered under warranty?The Apple Limited Warranty covers your device and all the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories that are purchased separately, like adapters, cables, wireless chargers and cases, are covered by the Apple Limited Warranty for Accessories. Our warranty is in addition to rights provided by consumer law in your country or region.

Our warranty doesn’t cover accidental damage or batteries that wear down from normal use. If your situation isn’t covered and consumer law doesn’t apply, there will be a cost associated with repairs through Apple. If your issue is ineligible for service, you may need to pay the full value for a replacement device.

If you’re not sure what’s covered for your device, you can check your coverage status.

Is there a service guarantee?We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty or AppleCare+ plan, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

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