AppleCare - Apple (NZ)

AppleCare - Apple (NZ) AppleStoreMaciPadiPhoneWatchAirPodsTV & HomeEntertainmentAccessoriesSupport0+ AppleCare Get coverage AppleCare Handled with AppleCare.

AppleCare offers one-step support and service for all of your Apple products — from the people who know them best. Get easy, fast repairs for accidents like drops and spills. A replacement iPhone if yours is lost or stolen.1 And 24/7 priority care with just a chat, call or tap.2

Get coverage Benefits Covered from every angle.

AppleCare offers peace of mind for all your devices, with coverage inside and out.3, 4

AppleCare benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.

Turn to us when accidents happen. Stay protected through life’s ups, downs and even drops. Get quick, Apple-certified repairs — many issues can be resolved in the same day.5, 6

Stay above water with liquid damage coverage. Liquid damage is covered as part of accidental damage protection. So now you won’t have to stress over spills and splashes.

Battery coverage, built in. AppleCare covers battery replacements are no extra charge if the capacity drops below 80 per cent.

Get a replacement if your iPhone is lost or stolen. With AppleCare+ with Theft and Loss, you get up to two claims per year.1

Connect with an expert at any time. Get answers to your questions and support for all your hardware and software needs 24/7. Contact us via text, the Apple Support app or phone, or online.

Plans Peace of mind in every plan.

Enjoy great coverage for the products you love.

iPhone Mac Display iPad Watch Headphones TV HomePod

AppleCare+

Cover your iPhone.

From until cancelled.

Unlimited repairs for accidental damage 24/7 priority support from Apple experts Additional coverage available with AppleCare+ with Theft and Loss, up to twice in 12 months Get coverage All model pricing AppleCare pricing for all iPhone models.

AppleCare+

Models Monthly 2 yrs iPhone 16e iPhone 17, iPhone 16 iPhone 16 Plus iPhone Air, iPhone 17 Pro, iPhone 17 Pro Max

AppleCare+ with Theft and Loss

Models Monthly 2 yrs iPhone 16e iPhone 17, iPhone 16 iPhone 16 Plus iPhone Air, iPhone 17 Pro, iPhone 17 Pro Max

For applicable service fees and deductibles, see the terms and conditions.

Get coverage iPhone repairs made easy.

AppleCare+ offers quick and convenient repair options with low service fees and deductibles.6

Same-day service

Get repairs as soon as the same day at an Apple Authorised Service Provider.

Express Replacement Service

Request a replacement iPhone, and we’ll ship it to you so you don’t have to wait for a repair.7

Global repair access

Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.

Repairs for damaged screens or back glass

Damaged displays, back glass or Ceramic Shield can be repaired as often as you need for a low fee — often in the same day8.

NZ$49 service fee

Repairs for other accidental damage

Other accidents are covered, any time you need, for a flat fee.

NZ$169 service fee

Replacements for theft and loss

AppleCare+ with Theft and Loss will replace your iPhone up to twice a year.2

NZ$279 service fee

Replacement battery service

If your iPhone battery holds less than 80 per cent of the original capacity, it’s covered.

No additional fee

Mail-in repairs

Mail in your device with a shipping kit and prepaid label from Apple.

AppleCare+

Cover your Mac.

From until cancelled.

Unlimited repairs for accidents like drops and spills Battery replacements at no extra charge 24/7 priority support from Apple experts Get coverage All model pricing AppleCare pricing for all Mac models.

AppleCare+

Models Annually 3 yrs Mac mini Mac Studio iMac MacBook Air 13-inch MacBook Air 15‑inch MacBook Pro 14-inch MacBook Pro 16-inch Mac Pro

For applicable service fees and deductibles, see the terms and conditions.

Get coverage Mac repairs made easy.

AppleCare+ offers quick and convenient repair options with low service fees.5

Onsite service

For extended warranty claims, we’ll send a technician to you or have a courier pick up your Mac desktop for service.

Global repair access

Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.

Repairs for damaged screens or external enclosures

Damaged screens or external enclosures can be repaired as many times as you need for a low fee.

NZ$169 service fee

Repairs for other accidental damage

Other accidents like liquid damage are covered, any time you need, for a flat fee.

NZ$499 service fee

Replacement battery service

If your Mac battery holds less than 80 per cent of the original capacity, it’s covered.

No additional fee

AppleCare+

Cover your display.

From until cancelled.

Unlimited repairs for accidents like drops and spills Apple-certified repairs using genuine Apple parts 24/7 priority support from Apple experts Get coverage All model pricing AppleCare pricing for all display models.

AppleCare+

Models Annually 3 yrs Apple Studio Display Pro Display XDR

For applicable service fees and deductibles, see the terms and conditions.

Get coverage Display repairs made easy.

AppleCare+ offers quick and convenient repair options with low service fees.5

Onsite service

For extended warranty claims, we’ll send a technician to you or have a courier pick up your display for service.

Global repair access

Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.

Repairs for damaged screens or external enclosures

Damaged screens or external enclosures can be repaired as many times as you need for a low fee.

NZ$169 service fee

Repairs for other accidental damage

Other accidents like liquid damage are covered, any time you need, for a flat fee.

NZ$499 service fee

AppleCare+

Cover your iPad.

From until cancelled.

Unlimited repairs for accidents like drops and spills Battery replacements at no extra charge 24/7 priority support from Apple experts Get coverage All model pricing AppleCare pricing for all iPad models.

AppleCare+

Models Monthly 2 yrs iPad, iPad mini iPad Air 11-inch (M3) iPad Air 13-inch (M3) iPad Pro 11-inch (M5) iPad Pro 13-inch (M5)

For applicable service fees, see the terms and conditions.

Get coverage iPad repairs made easy.

AppleCare+ offers quick and convenient repair options with low service fees.5

Express Replacement Service

Request a replacement iPad, and we’ll ship it to you so you don’t have to wait for a repair.7

Global repair access

Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.

Repairs for damaged screens

Damaged screens can be repaired as often as you need for a low fee — often in the same day.

NZ$49 service fee

Repairs for other accidental damage

Other accidents like liquid damage are covered, any time you need, for a flat fee.

NZ$169 service fee

Replacements for iPad accessories

Damaged iPad accessories like Apple Pencil or an Apple-branded keyboard can be replaced for a small fee.

NZ$49 service fee

Replacement battery service

If your iPad battery holds less than 80 per cent of the original capacity, it’s covered.

No additional fee

Mail-in repairs

Mail in your device with a shipping kit and prepaid label from Apple.

AppleCare+

Cover your Apple Watch.

From until cancelled.

Unlimited repairs for accidental damage Battery replacements at no extra charge 24/7 priority support from Apple experts Get coverage All model pricing AppleCare pricing for all Apple Watch models.

AppleCare+

Models Monthly 2 yrs Apple Watch SE Apple Watch Series 11 Apple Watch Ultra 3

For applicable service fees, see the terms and conditions.

Get coverage Apple Watch repairs made easy.

AppleCare+ offers quick and convenient repair options with low service fees.5

Express Replacement Service

Request a replacement Apple Watch, and we’ll ship it to you so you don’t have to wait for a repair.7

Global repair access

Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.

Repairs for accidental damage

Accidents are covered, any time you need, for a flat fee.

Starting at NZ$119

Replacement battery service

If your Apple Watch battery holds less than 80 per cent of the original capacity, it’s covered.

No additional fee

Mail-in repairs

Mail in your device with a shipping kit and prepaid label from Apple.

AppleCare+

Cover your headphones.

From for 2 years.

Unlimited repairs for accidents like drops and spills Battery replacements at no extra charge 24/7 priority support from Apple experts Get coverage All model pricing AppleCare pricing for all headphone models.

AppleCare+

Models 2 yrs AirPods 4, Beats AirPods Pro 3 AirPods Max

For applicable service fees and deductibles, see the terms and conditions.

Get coverage Headphone repairs made easy.

AppleCare+ offers quick and convenient repair options with low service fees.5

Express Replacement Service

Request replacement headphones, and we’ll ship them to you so you don’t have to wait for a repair.7

Global repair access

Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.

Repairs for accidental damage

Accidents like liquid damage are covered, any time you need, for a flat fee.

NZ$49 service fee

Replacement battery service

If your battery holds less than 80 per cent of the original capacity, it’s covered.

No additional fee

Mail-in repairs

Mail in your device with a shipping kit and prepaid label from Apple.

AppleCare+

Cover your Apple TV.

From for 3 years.

Unlimited repairs for accidents like drops and spills Express Replacement Service 24/7 priority support from Apple experts Get coverage All model pricing AppleCare pricing for all Apple TV models.

AppleCare+

Models 3 yrs Apple TV

For applicable service fees and deductibles, see the terms and conditions.

Get coverage Apple TV repairs made easy.

AppleCare+ offers quick and convenient repair options with low service fees.5

Express Replacement Service

Request a replacement Apple TV, and we’ll ship it to you so you don’t have to wait for a repair.7

Global repair access

Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.

Repairs for accidental damage

Accidents like liquid damage are covered, any time you need, for a flat fee.

NZ$25 service fee

Mail-in repairs

Mail in your device with a shipping kit and prepaid label from Apple.

AppleCare+

Cover your HomePod.

From for 2 years.

Unlimited repairs for accidents like drops and spills Express Replacement Service 24/7 priority support from Apple experts Get coverage All model pricing AppleCare pricing for all HomePod models.

AppleCare+

Models 2 yrs HomePod mini HomePod

For applicable service fees and deductibles, see the terms and conditions.

Get coverage HomePod repairs made easy.

AppleCare+ offers quick and convenient repair options with low service fees.5

Express Replacement Service

Request a replacement HomePod, and we’ll ship it to you so you don’t have to wait for a repair.7

Repairs for accidental damage

Accidents like liquid damage are covered, any time you need, for a flat fee.

Starting at NZ$25

Mail-in repairs

Mail in your device with a shipping kit and prepaid label from Apple.

Support
made simple. The help you need for the products
you love has never been easier.

Visit Apple Support Use the Apple Support app Get AppleCare for your business. AppleCare professional support products offer another level of care with efficient business operations through AppleCare Help Desk Support, AppleCare OS Support and AppleCare for Enterprise.

Learn more Questions? Answers. What is the difference between limited warranty and AppleCare coverage? AppleCare benefits are separate from and in addition to the limited warranty and any legal rights provided by New Zealand consumer law. AppleCare provides additional features like accidental damage protection and 24/7 priority support.

How do I buy AppleCare? You can start an AppleCare+ plan when buying a new product with Apple online or through the Apple Store app. For 60 days after a new Apple purchase, you can get a new plan through the Settings app on your iPhone, iPad or Mac.

Which products include AppleCare+ with Theft and Loss? Theft and loss coverage is included for iPhone with your AppleCare+ with Theft and Loss plan.

Does AppleCare cover accessories? When you protect your iPad with AppleCare+, you’ll get coverage for accidental damage for one Apple Pencil and one Apple‑branded iPad keyboard. AppleCare+ also covers any in-box cables and power adapters that came with your covered Apple product.

How can I get my device repaired? You can get your device repaired a few different ways. You can mail it in using a prepaid shipping label from Apple. Or you can bring it in to an Apple Store or any of the over 5,000 Apple Authorised Service Providers. Start a repair by visiting support.apple.com/en-nz, downloading the Apple Support App or calling Apple Support. Find your support phone number here.

How fast can I get my device repaired? It depends on your product and the type of repair. Same-day service is available for iPhone in most major metropolitan areas. For most other products, we offer Express Replacement Service, where we’ll send you a device so you don’t have to wait for a repair. For all available service options, please visit support.apple.com/en-nz/repair.

What do I do if my device was lost or stolen? If your iPhone is lost or stolen, you can get started on filing a claim at mysupport.apple.com/theftandloss. Your replacement will be shipped to you. If you are travelling when you lose your device, we can ship your replacement to any of the countries where theft and loss is offered. For more details, visit support.apple.com/en-nz/108053?choose-your-country=new-zealand.

Apple Footer Theft and loss claims are for iPhone. Each claim is subject to a service fee. While the plan is active and in effect, claim limits reset every 12 months: two claims under AppleCare+.

Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen. Find My should remain enabled and your device should remain associated with your Apple Account throughout the theft or loss claims process. During the theft or loss claims process, you will be asked to erase your missing device, disable it and transfer ownership before you can be issued a new device. After initiating your theft or loss claim with Apple, you will be asked to finalise your claim on AIG’s website at aigtheftandloss.nz.

International replacement of lost or stolen devices is subject to availability and options may vary by region, device and model. Same-day replacement is not available for theft and loss claims. Local call charges may apply. Telephone numbers and hours of operation may vary and are subject to change. Coverage begins when your device ships or is picked up, or on the date of purchase if you have your device, and coverage can be cancelled at any time. Service coverage is available only for covered devices and their original included accessories, for protection against (i) batteries that retain less than 80% of their original capacity and (ii) unlimited incidents of accidental damage. Accidental damage means physical damage from handling due to unexpected and unintentional events. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. Each incident of accidental damage protection is subject to a service fee. If you have a plan with theft and loss coverage, each incident of theft or loss is subject to a service fee. For complete details, see the terms.

For iPad, your plan covers one Apple Pencil or Apple Pencil Pro and/or one Apple-branded iPad keyboard compatible with and used with a covered iPad, for accidental damage under your plan.

For Apple Watch, the band that is covered for accidental damage under your plan is the band that came in the same box as the covered Apple Watch. Any replacement band will be an Apple-branded band in a style, material and colour that is subject to Apple’s discretion. Service coverage is provided under the terms and conditions of your AppleCare plan. Service coverage outside the country of purchase of your AppleCare plan is not guaranteed. The availability and type of repair or replacement may vary depending on your device model, applicable local laws and the capabilities of Apple Authorised Service Providers in the location where service is requested. Some service options may not be available in all areas. If service is available and repair is possible, Apple may, at its discretion, offer to repair or replace your device using locally sourced models or parts that meet local standards and regulations, which may differ from the original device in terms of colour and/or specifications. Availability of international replacement for lost or stolen devices is not guaranteed and is subject to availability, and may vary by region, model and device configuration. For details, please review the terms and conditions. For a complete listing of all AppleCare service fees and deductibles, see terms and conditions. Separate service charges apply to each repair or replacement performed. Express Replacement Service (ERS) is subject to availability, capability and local law at the time you seek service. ERS for hardware coverage for accidental damage to the covered equipment (excluding included accessories) is always subject to the other accidental damage service fee and not the screen-only or back glass-only service fees. If your device is replaced with ERS, the original product becomes Apple’s property. The replacement product is your property and becomes the covered equipment. You are responsible for backing up all software programs, data and passwords residing on your original device. Ceramic Shield back is referred to as ‘Back glass’ and Ceramic Shield display is referred to as ‘Screen’ in the AppleCare+ and AppleCare+ with Theft and Loss terms and conditions. AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.

AppleCare+ and AppleCare+ with Theft and Loss are optional programs.

Coverage for accidental damage from handling and theft and loss under AppleCare+ is provided as a benefit pursuant to a group insurance policy that Apple Sales New Zealand (the insured) has purchased from AIG Insurance New Zealand Limited. Neither Apple nor its distributors are authorised to provide any financial advice in respect of the accidental damage from handling insurance cover. AIG Insurance New Zealand Limited has authorised Apple Sales New Zealand to handle any claims you may have for accidental damage from handling.

AIG Insurance New Zealand Limited underwrites the insurance and has an A (Strong) insurer financial strength rating given by Standard and Poor’s (Australia) Pty Ltd. The rating scale in summary form is: AAA Extremely Strong, AA Very Strong, A Strong, BBB Good, BB Marginal, B Weak, CCC Very Weak, CC Extremely Weak, SD Selective Default, D Default, R Regulatory Action, NR Not Rated. The rating from AA to CCC may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. A full description of the rating scale is available on the Standard & Poor’s website.

Coverage is subject to applicable terms, conditions and limitations. For complete details see the terms and conditions.  Apple AppleCare Shop and Learn Shop and Learn Store Mac iPad iPhone Watch AirPods TV & Home AirTag Accessories Gift Cards Apple Wallet Apple Wallet Wallet Apple Pay Account Account Manage Your Apple Account Apple Store Account iCloud.com Entertainment Entertainment Apple One Apple TV Apple Music Apple Arcade Apple Fitness+ Apple Podcasts Apple Books App Store Apple Store Apple Store Apple Store App Certified Refurbished Financing Apple Recycling Program Order Status Shopping Help Consumer Law For Business For Business Apple and Business Shop for Business For Education For Education Apple and Education Shop for K-12 Shop for University For Healthcare For Healthcare Apple and Healthcare For Government For Government Apple and Government Apple Values Apple Values Accessibility Education Environment Privacy Racial Equity and Justice Supply Chain Innovation About Apple About Apple Newsroom Apple Leadership Career Opportunities Investors Ethics & Compliance Events Contact Apple More ways to shop: Find a retailer near you. Or call 0800-692-7753. New Zealand Copyright © 2026 Apple Inc. All rights reserved. Privacy Policy Terms of Use Sales and Refunds Legal Site Map